Check the Task Manager for anything you don't recognize?
Super Mario Boards
Movie Bowser
Natalie J.
I don't know any of the background processes but there's nothing actively running in the task manager that I don't recognize.
Movie Bowser
How old is your laptop?
Natalie J.
January 2021.
Movie Bowser
Have you looked up your problem on Google?
Natalie J.
I don't know what I would look up without spending like 50 words on it.
Movie Bowser
Is the computer displaying an error code when it does this?
Natalie J.
Nope. It just throws an error sound, shows the spinning doot for like a quarter of a second, and then turns off.
Movie Bowser
Assuming you have light indicators on your laptop, have you seen them doing anything when this happens (flashing, different color than normal)?
Natalie J.
I have no light indicators.
Movie Bowser
Is your battery fully charged? Does it drain quickly when you're using it?
Natalie J.
It only does this when it's plugged in and it has a totally normal battery life when it's not.
Movie Bowser
Charger or dock to a bigger screen?
Natalie J.
Charger.
Movie Bowser
How old is the charger, did it come with the laptop?
Natalie J.
I think so? I'm not the one who bought the laptop so I'm assuming it came with it.
Movie Bowser
Do you have a spare one? Maybe you could change the charger. I don't have a Windows laptop, so this is as far as I can help you.
Natalie J.
I only have this charger so I can't change it out.
Movie Bowser
Ah. I've done all I can to help, I'm sorry. I would suggest though getting a new charger and seeing if that was the problem. Hopefully those are cheap.